@inproceedings{schefels.FrameworkAnalysis,
 author = {Schefels, Clemens and Zicari, Roberto V.},
 title = {A Framework Analysis for Managing Explicit Feedback of Visitors of a Web Site},
 booktitle = {iiWAS2010: Proceedings of the 12th International Conference on Information Integration and Web-based Applications \& Services},
 year = {2010},
 isbn = {978-3-85403-272-4},
 pages = {481--488},
 location = {Paris, France},
 publisher = {ACM},
 address = {New York, NY, USA},
 }